Training

APEX/Guidewire Training For Insurance Teams

iStaff Pros now offers hands-on APEX and Guidewire training for insurance professionals. We know that strong training helps your agency grow, so we provide clear, practical support for both new hires and current team members.

Your staff will learn how to use the latest systems and updates with confidence. Our expert trainers walk them through the tools step by step, helping them stay sharp and productive.

Whether you are onboarding new licensed insurance agents, improving customer service, or strengthening your underwriting or claims process, this training helps your team do their best work.

Connect with our trainers and explore helpful resources to keep your agency moving forward.

Benefits of APEX and Guidewire Training

Improved Customer Experience

Your Customer Service Representatives will learn how to use APEX and Guidewire with confidence. They will improve their knowledge of the system and become more comfortable helping clients quickly and accurately.

Higher
Productivity

We teach smart ways to navigate APEX and stay organized throughout the workday. CSRs learn time-saving tips and daily habits that lead to better focus, faster service, and stronger results.

Ongoing Support and Resources

Training doesn’t stop after the session. We offer continued support to answer questions and provide updated tools and resources. Your team will always have help when they need it.

What’s Included in Our Training Sessions

Our hands-on APEX and Guidewire training gives your team the tools they need to work smarter and serve clients better. Here’s what we cover:

  • Policy Center Navigation
  • APEX Efficiency & Alerts
  • Billing
    (Commercial Included)
  • Commercial Servicing
  • Evidence of Insurance for Home
    and Auto
  • Service Ops & Using Chat
  • State Specific Alerts & Policies (i.e. CEA, CA Fairplan, Flood, etc.)
  • Multi-Policy Discounts
  • Quoting
  • Option for Group or 1-on-1 Training
  • Slack: Access to Trainers for up to 3 months & Access to Slack for 1 year
  • Plus much more…